Privacy Policy

Support Directory is committed to respecting the privacy of your personal information collected from its website. This Privacy Policy explains our processes for dealing with personal information that we collect through our website under the domain name “”.

Throughout this Privacy Policy, we refer to your “personal information” which means information which identifies you as an individual or from which your identity can be reasonably ascertained.

Information collected on this website

The information about you which we may collect through the Support Directory Site includes any messages or comments you submit to us via the Support Directory Site. This includes:

  • any messages or comments you email us which may include personal information such as your name and email address; and,
  • information collected when you participate in an online survey or share your story.

In common with many websites we may also collect aggregated information which tells us about visitors to the Support Directory Site but not the identity of those visitors. For example, we may collect information about the date, time and duration of visits and which pages of the Support Directory Site are most commonly accessed. This information is used by us to help to administer and improve the Support Directory Site.


Like many websites, the Support Directory Site may use “cookies” which store some information on computers accessing the Support Directory Site. Cookies may be used by us for a variety of purposes. For example, we may use cookies to recognise a computer which has previously visited this Support Directory Site and customise the Support Directory Site according to previous preferences and site behaviour.