Terms & Conditions

By using this Website, you are bound by the terms and conditions as set out below. We provide the Website as a venue only for Customers to access listings of Providers.

Key Definitions

  • "Customers" means any person, their families or advocates who are seeking the services of a Provider.
  • “Providers” means any legal entity registered with the National Disability Insurance Agency.
  • "Service" means any procedure or service that is provided by to Customers, which includes, but is not limited to: information, services and products provided through the Website, or by telephone or email.
  • "Support Directory" means the legal entity Support Directory Pty Ltd (ABN 78 602 298 797), the proprietor of supportdirectory.com.au.
  • "Website" means the supportdirectory.com.au and all the pages, content and sub-domains contained therein.

Governing Law & Jurisdiction

These Terms and Conditions shall be governed by and construed in accordance with Australian law. Disputes arising in connection with these Terms and Conditions shall be subject to the exclusive jurisdiction of the Australian courts.

If any provisions hereof are held to be illegal or unenforceable such provisions shall be severed and the remainder of this Agreement shall remain in full force and effect unless the business purpose of this Agreement is substantially frustrated thereby.


Support Directory provides an online marketplace and directory for Providers registered with the National Disability Insurance Agency, and potential Customers who are in need of their services.

Accuracy of Information

Although we make every attempt to ensure that all information on the Website is correct and accurate, Support Directory cannot guarantee the accuracy of the information within each Provider’s listing, and are not liable for any problems or losses arising from errors in the content. Providers are responsible for maintaining the accuracy of their listings.

In using the Services provided by Support Directory, you acknowledge that Support Directory is not acting as a contractor or agent and is not responsible for any service delivered by any of the listed Providers.

Website Content

You agree to use the Website only for lawful purposes and in a way that does not infringe the rights of or restrict or inhibit anyone else's use and enjoyment of the Website.

You understand that Support Directory does not control, and is not responsible for content made available through each listing. Furthermore, the Website and content available through the Service may contain links to other websites, which are completely independent of the Website. Support Directory makes no representation or warranty as to the accuracy, completeness or authenticity of the information contained in any such website.

Your linking to any other websites is at your own risk. You agree that you must evaluate, and bear all risks associated with, the use of any content, that you may not rely on said content, and that under no circumstances will Support Directory be liable in any way for any content or for any loss or damage of any kind incurred as a result of the use of any content posted, emailed or otherwise made available via the Website.

You acknowledge that Support Directory does not pre-screen or approve all content, but that Support Directory shall have the right (but not the obligation) in its sole discretion to refuse, delete or move any content that is available on the Website for violating the letter or spirit of the terms or for any other reason.

Intellectual Property

Support Directory owns all the intellectual property rights relating to the site, including the designs, text, database, graphics and layouts, and you agree not use or copy any part thereof without Support Directory’s express permission.

Dealings between Providers and Customers

Interactions between Providers and Customers found on or through the Website, including payment and delivery of goods or services, and any other terms, conditions, warranties or representations associated with such dealings, are solely between the parties involved.

You agree that Support Directory shall not be responsible or liable for any loss or damage of any sort incurred as the result of any such dealings. If there is a dispute between Customers and Providers, you understand and agree that Support Directory is under no obligation to become involved.


You acknowledge that Support Directory may establish limits concerning use of the Website, including but not limited to the maximum number of days that content will be retained by the Website, the maximum number and size of postings or other content that may be transmitted or stored by the Website, and the frequency with which you may access the Website.

You agree that Support Directory has no responsibility or liability for the deletion or failure to store any content maintained or transmitted by the Website. You also acknowledge that Support Directory reserves the right at any time to modify or discontinue the Website (or any part thereof) with or without notice, and that Support Directory shall not be liable to you or to any third party for any modification, suspension or discontinuance of any services.

You agree that Support Directory shall not be liable for any loss or damages arising from the provision (or non-provision) of any part of the service, including loss of profit or consequential loss or damage.


By signing up to Support Directory I agree to being contacted by or on behalf of Support Directory. By listing your business on our website you agree to our terms and conditions and privacy policy.


Support Directory reserves the right to change or update these terms and conditions from time to time. Customers and Providers are responsible for acknowledging any updates of these terms and conditions by visiting this section.